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Customer Service Manager - Freight Forwarding

Ho Chi Minh City Permanent View Job Description
We are seeking a highly capable Customer Service Manager to lead a fast‑paced, customer‑centric operation for a global organization. The successful candidate will oversee the full customer service cycle, manage external vendors, and elevate the customer experience.
  • Join a leading global logistics company
  • Play a key role in ensuring high‑quality service delivery

About Our Client

Our client is a global logistics company.

Job Description

Operational Leadership

  • Oversee daily operations across all Customer Service sub‑units.
  • Lead and resolve cross‑departmental issues in collaboration with senior leadership and functional managers.
  • Ensure data accuracy across all customer service processes and reporting activities.



Vendor & Offshore Team Management

  • Manage external service providers to ensure high‑quality performance and consistent customer support.
  • Oversee offshored Customer Service teams



Customer Experience & Process Improvement

  • Optimize customer satisfaction across multiple survey metrics
  • Drive adoption of e‑commerce tools and digital solutions.
  • Identify, assess, and implement new automation and digitization opportunities.
  • Lead projects aligned with country and functional priorities.



Team Leadership & Development

  • Provide clear guidance to Customer Service teams to ensure efficient and professional service delivery.
  • Handle escalations from branches and ensure timely resolution.
  • Coach, mentor, and develop Team Leaders and staff, strengthening leadership capabilities and embedding core values in daily operations.

The Successful Applicant

  • Bachelor's degree in Business or a related field.
  • Minimum 8 years of leadership experience in Customer Service.
  • Experience working in a multinational or global environment.
  • Strong understanding of management principles and operational best practices.
  • Proven ability in troubleshooting, problem‑solving, and multitasking.
  • Strong customer‑centric mindset with a commitment to service excellence.
  • Demonstrated experience in digital transformation or innovation initiatives.
  • Familiarity with CRM systems, and operational tools used in global logistics or shipping.
  • High proficiency in Business English (written & verbal)

What's on Offer

Attractive salary package

Performance bonus

Insurance

and other company benefits

Contact
Rosie Cao
Quote job ref
JN-032026-6974398

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Rosie Cao
Job Reference
JN-032026-6974398

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.